General FAQs

You have questions, we have answers!

  • What are the system requirements and supported browsers?

    To make sure Waterloo Pharmacy Lifelong Learning platform runs well, please make sure your device has the following: (1)The most recent version of a web browser (listed below), (2) JavaScript enabled, (3) PDF plugin, (4) Graphic and audio output capability, (5) Broadband internet connection with a minimum speed of 5Mbps (recommended), and (6) TLS 1.2 supported by your web browser. Supported desktop browsers include Chrome, Firefox, Safari, and Microsoft Edge. Supported mobile browsers include iOS Safari (11 and up), Chrome, and Samsung Internet. Unsupported browsers include Chromium, Internet Explorer, and Linux web browsers. For the smoothest experience, turn off ad-blocking software while completing the course.

  • How do I get started?

    Before enrolling in a course, you will need to sign up for a Waterloo Pharmacy Lifelong Learning account. This account is not linked to other online platforms (e.g. WaterlooWorks, CORE ELMS, OCP, Pharmacy5in5) therefore, participants must create a separate account.

  • How do I update my email address/account information?

    Login to Waterloo Pharmacy Lifelong Learning -> Click name in the top right header -> Click My Account -> Input desired email under Email -> Click Save Changes. If you have accidentally signed up for an account with the incorrect email address, please email [email protected] for assistance. Other account information can be updated as well under My Account.

  • How do I enroll in a course?

    You can view all courses open for enrollment on the Courses page. Click on the course(s) you would like to enroll in -> Create a Waterloo Pharmacy Lifelong Learning account OR sign in (if you have previously created an account). If you have previously created an account but forget your password, please reset your password using the email address associated with your account and we will send you reset instructions. All active and enrolled courses will be accessible from the Dashboard. PLEASE NOTE: It may take 1 to 2 business days to complete your enrollment if users need to contact us to be added to the course.

  • How do I complete a course and receive my statement of completion?

    Course are accessible from My Dashboard. Course progress is also indicated there. Upon completion of all course requirements, a statement of completion will be created. To access your statement of completion go to My Dashboard -> Click name in the top right header -> Click My Account -> Select Certificates in the left menu.

  • What if I have suggestions for course topics or would like to be involved in the development or review process of future courses?

    We’d love to hear from you! Contact [email protected] to express your interest.

  • Who do I contact if I have questions or concerns not addressed in the FAQs?

    Please email [email protected]. Support is available during business hours Monday to Friday 8:30am - 4:30pm EDT.